PRIVACY POLICY  

Last updated July 16, 2023  

This privacy notice for Pinnacle Roofing and Repair, LLC. (“we,” “us,” or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  • Visit our website at pinnacleroofingandrepair.com, or any website of ours that links to this privacy notice  
  • Engage with us in other related ways, including any sales, marketing, or events  

Questions or concerns? Reading this privacy notice will help you understand your  privacy rights and choices. If you do not agree with our policies and practices, please  do not use our Services. If you still have any questions or concerns, please contact  us at admin@pinnacleroofingandrepair.com.  

SUMMARY OF KEY POINTS 

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.  Learn more about personal information you disclose to us.  

Do we process any sensitive personal information? We do not process sensitive personal information.  

Do we receive any information from third parties? We may receive information  from public databases, marketing partners, social media platforms, and other outside  sources. Learn more about information collected from other sources.  

How do we process your information? We process your information to provide,  improve, and administer our Services, communicate with you, for security and fraud  prevention, and to comply with law. We may also process your information for other  purposes with your consent. We process your information only when we have a valid  legal reason to do so. Learn more about how we process your information.  

In what situations and with which types of parties do we share personal  information? We may share information in specific situations and with specific  categories of third parties. Learn more about when and with whom we share your  personal information.  

How do we keep your information safe? We have organizational and technical  processes and procedures in place to protect your personal information. However, no  electronic transmission over the internet or information storage technology can be  guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,  cybercriminals, or other unauthorized third parties will not be able to defeat our  security and improperly collect, access, steal, or modify your information. Learn more  about how we keep your information safe.  

What are your rights? Depending on where you are located geographically, the  applicable privacy law may mean you have certain rights regarding your personal  information. Learn more about your privacy rights.  

How do you exercise your rights? The easiest way to exercise your rights is by  visiting https://pinnacleroofingandrepair.com/data-requesU, or by contacting us. We  will consider and act upon any request in accordance with applicable data protection  laws.  

Want to learn more about what we do with any information we collect? Review the privacy notice in full. 

TABLE OF CONTENTS  

1. WHAT INFORMATION DO WE COLLECT?  

2. HOW DO WE PROCESS YOUR INFORMATION?  

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?  4. HOW LONG DO WE KEEP YOUR INFORMATION?  

5. HOW DO WE KEEP YOUR INFORMATION SAFE?  

6. DO WE COLLECT INFORMATION FROM MINORS?  

7. WHAT ARE YOUR PRIVACY RIGHTS?  

8. CONTROLS FOR DO-NOT-TRACK FEATURES  

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?  10. DO WE MAKE UPDATES TO THIS NOTICE?  

11 . HOW CAN YOU CONTACT US ABOUT THIS NOTICE?  

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT  FROM YOU?  

1. WHAT INFORMATION DO WE COLLECT?  

Personal information you disclose to us  

In Short: We collect personal information that you provide to us.  

We collect personal information that you voluntarily provide to us when you express  an interest in obtaining information about us or our products and Services, when you  participate in activities on the Services, or otherwise when you contact us.  

Personal Information Provided by You. The personal information that we collect  depends on the context of your interactions with us and the Services, the choices you  make, and the products and features you use. The personal information we collect  may include the following:  

• names  

• phone numbers  

• email addresses  

• mailing addresses  

• job titles  

• usernames  

• passwords  

• contact preferences  

• contact or authentication data  

• billing addresses  

• debit/credit card numbers  

Sensitive Information. We do not process sensitive information.  

Payment Data. We may collect data necessary to process your payment if you make  purchases, such as your payment instrument number, and the security code  associated with your payment instrument. All payment data is stored by Stripe,  Square and PayPal. You may find their privacy notice link(s) here:  https://stripe.com/gb/privacy, https://squareup.com/legal/privacy and  https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev.  

All personal information that you provide to us must be true, complete, and accurate,  and you must notify us of any changes to such personal information.  

Information automatically collected  

In Short: Some information – such as your Internet Protocol (IP) address and/or  browser and device characteristics – is collected automatically when you visit our  SeNices.  

We automatically collect certain information when you visit, use, or navigate the  Services. This information does not reveal your specific identity (like your name or  contact information) but may include device and usage information, such as your IP  address, browser and device characteristics, operating system, language  preferences, referring URLs, device name, country, location, information about how  and when you use our Services, and other technical information. This information is  primarily needed to maintain the security and operation of our Services, and for our  internal analytics and reporting purposes.  

The information we collect includes:  

• Log and Usage Data. Log and usage data is service-related, diagnostic,  usage, and performance information our servers automatically collect when  you access or use our Services and which we record in log files. Depending on  how you interact with us, this log data may include your IP address, device  information, browser type, and settings and information about your activity in  the Services (such as the date/time stamps associated with your usage, pages  and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports  (sometimes called “crash dumps”), and hardware settings).  

• Device Data. We collect device data such as information about your computer,  phone, tablet, or other device you use to access the Services. Depending on  the device used, this device data may include information such as your IP  address (or proxy server), device and application identification numbers,  location, browser type, hardware model, Internet service provider and/or  mobile carrier, operating system, and system configuration information.  

• Location Data. We collect location data such as information about your  device’s location, which can be either precise or imprecise. How much  information we collect depends on the type and settings of the device you use  to access the Services. For example, we may use GPS and other technologies  to collect geolocation data that tells us your current location (based on your IP  address). You can opt out of allowing us to collect this information either by  refusing access to the information or by disabling your Location setting on your  device. However, if you choose to opt out, you may not be able to use certain  aspects of the Services.  

Information collected from other sources  

In Short: We may collect limited data from public databases, marketing partners, and  other outside sources.  

In order to enhance our ability to provide relevant marketing, offers, and services to  you and update our records, we may obtain information about you from other  sources, such as public databases, joint marketing partners, affiliate programs, data  providers, and from other third parties. This information includes mailing addresses,  job titles, email addresses, phone numbers, intent data (or user behavior data),  Internet Protocol (IP) addresses, social media profiles, social media URLs, and  custom profiles, for purposes of targeted advertising and event promotion.  

2. HOW DO WE PROCESS YOUR INFORMATION?  

In Short: We process your information to provide, improve, and administer our  SeNices, communicate with you, for security and fraud prevention, and to comply  with law. We may also process your information for other purposes with your consent.  

We process your personal information for a variety of reasons, depending on  how you interact with our Services, including:  

• To deliver and facilitate delivery of services to the user. We may process  your information to provide you with the requested service.  

• To respond to user inquiries/offer support to users. We may process your  information to respond to your inquiries and solve any potential issues you  might have with the requested service.  

• To send administrative information to you. We may process your  information to send you details about our products and services, changes to  our terms and policies, and other similar information.  

• To fulfill and manage your orders. We may process your information to fulfill  and manage your orders, payments, returns, and exchanges made through the  Services.  

• To request feedback. We may process your information when necessary to  request feedback and to contact you about your use of our Services.  

• To protect our Services. We may process your information as part of our  efforts to keep our Services safe and secure, including fraud monitoring and  prevention.  

• To evaluate and improve our Services, products, marketing, and your  experience. We may process your information when we believe it is  necessary to identify usage trends, determine the effectiveness of our  promotional campaigns, and to evaluate and improve our Services, products,  marketing, and your experience.  

• To identify usage trends. We may process information about how you use  our Services to better understand how they are being used so we can improve  them.  

• To determine the effectiveness of our marketing and promotional  campaigns. We may process your information to better understand how to  provide marketing and promotional campaigns that are most relevant to you.  

• To comply with our legal obligations. We may process your information to  comply with our legal obligations, respond to legal requests, and exercise,  establish, or defend our legal rights.  

3. WHEN AND WITH WHOM DO WE SHARE YOUR  PERSONAL INFORMATION?  

In Short: We may share information in specific situations described in this section  and/or with the following categories of third parties. 

Vendors, Consultants, and Other Third-Party Service Providers. We may share  your data with third-party vendors, service providers, contractors, or agents (“third  parties”) who perform services for us or on our behalf and require access to such  information to do that work. We have contracts in place with our third parties, which  are designed to help safeguard your personal information. This means that they  cannot do anything with your personal information unless we have instructed them to  do it. They will also not share your personal information with any organization apart  from us. They also commit to protect the data they hold on our behalf and to retain it  for the period we instruct. The categories of third parties we may share personal  information with are as follows:  

• Data Analytics Services  

• Data Storage Service Providers  

• Finance & Accounting Tools  

• Payment Processors  

• Performance Monitoring Tools  

• Sales & Marketing Tools  

• User Account Registration & Authentication Services  

• Website Hosting Service Providers  

We also may need to share your personal information in the following situations:  

• Business Transfers. We may share or transfer your information in connection  with, or during negotiations of, any merger, sale of company assets, financing,  or acquisition of all or a portion of our business to another company.  

• Business Partners. We may share your information with our business  partners to offer you certain products, services, or promotions.  

4. HOW LONG DO WE KEEP YOUR INFORMATION?  

In Short: We keep your information for as Jong as necessary to fulfill the purposes  outlined in this privacy notice unless otherwise required by Jaw.  

We will only keep your personal information for as long as it is necessary for the  purposes set out in this privacy notice, unless a longer retention period is required or  permitted by law (such as tax, accounting, or other legal requirements).  

When we have no ongoing legitimate business need to process your personal  information, we will either delete or anonymize such information, or, if this is not  possible (for example, because your personal information has been stored in backup  archives), then we will securely store your personal information and isolate it from  any further processing until deletion is possible.  

5. HOW DO WE KEEP YOUR INFORMATION SAFE?  

In Short: We aim to protect your personal information through a system of  organizational and technical security measures.  

We have implemented appropriate and reasonable technical and organizational  security measures designed to protect the security of any personal information we  process. However, despite our safeguards and efforts to secure your information, no  electronic transmission over the Internet or information storage technology can be  guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,  cybercriminals, or other unauthorized third parties will not be able to defeat our  security and improperly collect, access, steal, or modify your information. Although  we will do our best to protect your personal information, transmission of personal  information to and from our Services is at your own risk. You should only access the  Services within a secure environment.  

6. DO WE COLLECT INFORMATION FROM MINORS?  

In Short: We do not knowingly collect data from or market to children under 18 years  of age.  

We do not knowingly solicit data from or market to children under 18 years of age. By  using the Services, you represent that you are at least 18 or that you are the parent  or guardian of such a minor and consent to such minor dependent’s use of the  Services. If we learn that personal information from users less than 18 years of age  has been collected, we will deactivate the account and take reasonable measures to  promptly delete such data from our records. If you become aware of any data we  may have collected from children under age 18, please contact us at  admin@pinnacleroofingandrepair.com.  

7. WHAT ARE YOUR PRIVACY RIGHTS?  

In Short: You may review, change, or terminate your account at any time.  

Withdrawing your consent: If we are relying on your consent to process your  personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can  withdraw your consent at any time by contacting us by using the contact details  provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”  below.  

However, please note that this will not affect the lawfulness of the processing before  its withdrawal nor, when applicable law allows, will it affect the processing of your  personal information conducted in reliance on lawful processing grounds other than  consent.  

If you have questions or comments about your privacy rights, you may email us at  admin@pinnacleroofingandrepair.com.  

8. CONTROLS FOR DO-NOT-TRACK FEATURES  

Most web browsers and some mobile operating systems and mobile applications  include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your  privacy preference not to have data about your online browsing activities monitored  and collected. At this stage no uniform technology standard for recognizing and  implementing DNT signals has been finalized. As such, we do not currently respond  to DNT browser signals or any other mechanism that automatically communicates  your choice not to be tracked online. If a standard for online tracking is adopted that  we must follow in the future, we will inform you about that practice in a revised  version of this privacy notice.  

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY  RIGHTS?  

In Short: Yes, if you are a resident of California, you are granted specific rights  regarding access to your personal information.  

California Civil Code Section 1798.83, also known as the “Shine The Light” law,  permits our users who are California residents to request and obtain from us, once a  year and free of charge, information about categories of personal information (if any)  we disclosed to third parties for direct marketing purposes and the names and  addresses of all third parties with which we shared personal information in the  immediately preceding calendar year. If you are a California resident and would like  to make such a request, please submit your request in writing to us using the contact  information provided below.  

If you are under 18 years of age, reside in California, and have a registered account  with Services, you have the right to request removal of unwanted data that you  publicly post on the Services. To request removal of such data, please contact us  using the contact information provided below and include the email address  associated with your account and a statement that you reside in California. We will  make sure the data is not publicly displayed on the Services, but please be aware  that the data may not be completely or comprehensively removed from all our  systems (e.g., backups, etc.).  

CCPA Privacy Notice  

The California Code of Regulations defines a “resident” as:  

(1) every individual who is in the State of California for other than a temporary or  transitory purpose and  

(2) every individual who is domiciled in the State of California who is outside the  State of California for a temporary or transitory purpose  

All other individuals are defined as “non-residents.”  

If this definition of “resident” applies to you, we must adhere to certain rights and  obligations regarding your personal information.  

What categories of personal information do we collect?  

We have collected the following categories of personal information in the past twelve  (12) months:  

CategoryExamplesCollected
A. Identifiers Contact details, such as real name, alias, postal address, telephone or mobile  contact number, unique personal identifier,  online identifier, Internet Protocol address,  email address, and account name YES
B. Personal information  categories listed in the California Customer  Records statute Name, contact information, education,  employment, employment history, and financial information YES 
C. Protected classification  characteristics under California or federal law Gender and date of birth NO 
D. Commercial information Transaction information, purchase history,  financial details, and payment information NO 
E. Biometric informationFingerprints and voiceprintsNO
Internet or other similar network activityBrowsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisementsNO
G. Geolocation dataDevice locationNO
H. Audio, electronic, visual, thermal, olfactory, or similar informationImages and audio, video or call recordings created in connection with our business activitiesNO
I. Professional or employment-related informationBusiness contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with usNO
J. Education InformationStudent records and directory informationNO
K. Inferences drawn from other personal informationInferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristicsNO
L. Sensitive Personal InformationNO

We will use and retain the collected personal information as needed to provide the  Services or for:  

• Category A – As long as the user has an account with us  

• Category B – As long as the user has an account with us  

We may also collect other personal information outside of these categories through  instances where you interact with us in person, online, or by phone or mail in the  context of:  

• Receiving help through our customer support channels;  

• Participation in customer surveys or contests; and  

• Facilitation in the delivery of our Services and to respond to your inquiries.  

How do we use and share your personal information?  

More information about our data collection and sharing practices can be found in this  privacy notice.  

You can opt out from the selling or sharing of your personal information by disabling  cookies in Cookie Preference Settings and clicking on the Do Not Sell or Share My  Personal Information link on our homepage.  

You may contact us by email at admin@pinnacleroofingandrepair.com, or by referring  to the contact details at the bottom of this document.  

If you are using an authorized agent to exercise your right to opt out we may deny a  request if the authorized agent does not submit proof that they have been validly  authorized to act on your behalf.  

Will your information be shared with anyone else?  

We may disclose your personal information with our service providers pursuant to a  written contract between us and each service provider. Each service provider is a for profit entity that processes the information on our behalf, following the same strict  privacy protection obligations mandated by the CCPA.  

We may use your personal information for our own business purposes, such as for  undertaking internal research for technological development and demonstration. This  is not considered to be “selling” of your personal information.  

We have disclosed the following categories of personal information to third parties for  a business or commercial purpose in the preceding twelve ( 12) months:  

• Category A. Identifiers, such as contact details like your real name, alias,  postal address, telephone or mobile contact number, unique personal identifier,  online identifier, Internet Protocol address, email address, and account name.  

• Category B. Personal information, as defined in the California Customer  Records law, such as your name, contact information, education, employment,  employment history, and financial information.  

The categories of third parties to whom we disclosed personal information for a  business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?”.  

We have sold or shared the following categories of personal information to third  parties in the preceding twelve (12) months:  

The categories of third parties to whom we sold personal information are:  

The categories of third parties to whom we shared personal information with are:  

• Data Analytics Services  

• User Account Registration & Authentication Services  

Your rights with respect to your personal data  

Right to request deletion of the data – Request to delete  

You can ask for the deletion of your personal information. If you ask us to delete your  personal information, we will respect your request and delete your personal  information, subject to certain exceptions provided by law, such as (but not limited to)  the exercise by another consumer of his or her right to free speech, our compliance  requirements resulting from a legal obligation, or any processing that may be  required to protect against illegal activities.  

Right to be informed – Request to know  

Depending on the circumstances, you have a right to know:  

• whether we collect and use your personal information;  

• the categories of personal information that we collect;  

■ the purposes for which the collected personal information is used; 

 ■ whether we sell or share personal information to third parties;  

■ the categories of personal information that we sold, shared, or disclosed for a  business purpose;  

• the categories of third parties to whom the personal information was sold,  shared, or disclosed for a business purpose;  

• the business or commercial purpose for collecting, selling, or sharing personal  information; and  

• the specific pieces of personal information we collected about you.  

In accordance with applicable law, we are not obligated to provide or delete  consumer information that is de-identified in response to a consumer request or to re identify individual data to verify a consumer request.  

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights  We will not discriminate against you if you exercise your privacy rights.  Right to Limit Use and Disclosure of Sensitive Personal Information  We do not process consumer’s sensitive personal information.  

Verification process  

Upon receiving your request, we will need to verify your identity to determine you are  the same person about whom we have the information in our system. These  verification efforts require us to ask you to provide information so that we can match it  with information you have previously provided us. For instance, depending on the  type of request you submit, we may ask you to provide certain information so that we  can match the information you provide with the information we already have on file,  or we may contact you through a communication method (e.g., phone or email) that  you have previously provided to us. We may also use other verification methods as  the circumstances dictate.  

We will only use personal information provided in your request to verify your identity  or authority to make the request. To the extent possible, we will avoid requesting  additional information from you for the purposes of verification. However, if we cannot  verify your identity from the information already maintained by us, we may request  that you provide additional information for the purposes of verifying your identity and  for security or fraud-prevention purposes. We will delete such additionally provided  information as soon as we finish verifying you.  

Other privacy rights  

■ You may object to the processing of your personal information.  

■ You may request correction of your personal data if it is incorrect or no longer  relevant, or ask to restrict the processing of the information.  

• You can designate an authorized agent to make a request under the CCPA on  your behalf. We may deny a request from an authorized agent that does not  submit proof that they have been validly authorized to act on your behalf in  accordance with the CCPA. 

To exercise these rights, you can contact us by email at admin@pinnacleroofingandrepair.com, or by referring to the contact details at the  bottom of this document. If you have a complaint about how we handle your data, we  would like to hear from you.  

10. DO WE MAKE UPDATES TO THIS NOTICE?  

In Short: Yes, we will update this notice as necessary to stay compliant with relevant  laws.  

We may update this privacy notice from time to time. The updated version will be  indicated by an updated “Revised” date and the updated version will be effective as  soon as it is accessible. If we make material changes to this privacy notice, we may  notify you either by prominently posting a notice of such changes or by directly  sending you a notification. We encourage you to review this privacy notice frequently  to be informed of how we are protecting your information.  

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?  

If you have questions or comments about this notice, you may email us at  admin@pinnacleroofingandrepair.com or contact us by post at:  

Pinnacle Roofing and Repair, LLC.  

19205 Oatfield Rd  

Gladstone, OR 97027  

United States  

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE  DATA WE COLLECT FROM YOU?  

Based on the applicable laws of your country, you may have the right to request  access to the personal information we collect from you, change that information, or  delete it. To request to review, update, or delete your personal information, please  visit: https://pinnacleroofingandrepair.com/data-request/.  

This privacy policy was created using Termly’s Privacy Policy Generator.